Search Site

Test4less Terms and Conditions of Sale

This page (together with our Terms and Conditions of Website Use and our Privacy Policy) tells you information about us and the legal terms and conditions on which we sell any of the products or services listed on our website to you.

These Terms will apply to any contract between us for the sale of products and services to you. These terms and your order placed via our website, once accepted by us, shall constitute the contract between you and us. Please read these terms carefully and make sure that you understand them, before ordering from our site.  Please note that before placing an order you will be asked to agree to these Terms.

By using and making a purchase on this website, you are agreeing to our terms and conditions.

You should print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order products or services, please check these terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the date stated above.

1. Information about us

1.1 is owned and operated by UK test instruments Ltd, a company registered in England and Wales under company number 2529960 and with our registered office at Votec House, Hambridge Lane, Newbury, Berkshire, RG14 5TN, United Kingdom. Our VAT number is GB927202736

1.2 To contact us, please see our Contact Us page.

2. Our Products

2.1 The images of the Products on our site are for illustrative purposes only and may differ from those actually displayed on the site.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site are for indicative purposes only.

2.3 All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available within our normal delivery timescale and offer you the option to change, cancel or wait for your order.

3. Use of our site

3.1 Your use of our site is governed by our Terms of Website Use, our Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.

4. Price match promise

4.1 When you shop with us we want you to have the peace of mind that you're getting the very best value for money. In the unlikely event that you find the same item cheaper elsewhere online, if it is economically viable we will refund the difference. Our price match guarantee is subject to the following conditions:

  • All Items marked with the Test4less Price Match Logo are included in these conditions. Items not displaying this symbol are not included.
  • The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
  • The item must be "like for like"; which means that it is brand new, the same item, contain the same accessories and have an identical manufacturer reference number and be supplied from a fully authorised UK Distributor.
  • The price comparison must include delivery costs to a UK Address on a Next Day Delivery basis.
  • Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.
  • Our price match guarantee cannot be used in conjunction with any Test4less or competitor discount codes, promotions or clearance offers.
  • Typographical pricing errors will not be matched.
  • We can only accept one price match request per item.
  • This guarantee is subject to change and can be withdrawn at any time.

4.2 Should you find a Test4less Price Match Item cheaper elsewhere within 5 days of purchase, simply call the Test4less Sales Department on 01782 567099 with proof of the price difference. We will check with the alternate supplier and should your claim be verified we will refund the difference, No more questions asked.

5. Test4less loyalty points scheme

5.1 Loyalty points can only be redeemed against products available on the Test4Less website and not in conjunction with any other offer. Loyalty points have no alternative cash value.

5.2 Points can only be accumulated for orders placed online. Orders placed by telephone or other means do not accrue points.

5.3 We retain the right to amend loyalty points awarded where orders have been cancelled or abandoned or where payment details have failed. We also retain the right to amend awarded loyalty points where errors have been made unintentionally.

5.4 We may cancel a member’s loyalty point’s scheme at any time if we feel that any misuse or fraud has been committed.

5.5 Customers can view their loyalty points by logging into their account at any time where you will be able to see your total points and time remaining to use them.

5.6 Points are valid for 12 months from the date of your last order or registration date if no orders have been placed.

5.7 You cannot redeem points where your shopping basket contains a Zero VAT rated item (such as books)

5.8 The cash value you can redeem cannot exceed the net value of the product/s being purchased. For example, if you had 3000 loyalty points available and you wish to purchase a product worth £10.00, the maximum number of points you could redeem on that occasion, would be 1000 points.

5.9 The number of points gained by any purchase is minus the points redeemed.

5.10 For example: If your purchase value was £300 (net) and you redeemed 1000 points for this purchase, the points gained would be 290 (300 - (1000/100) = 290).

6. Returns policy

6.1 We accept the return of all products with the following exceptions:

  • Software based products (CD, DVD & Downloaded) and software licenses
  • Items that have been calibrated prior to shipping
  • Specialist Items not normally stocked and ordered specifically for your order

 6.2 Returns will be accepted as long as:

  • The goods are returned in their undamaged, original packaging
  • All accessories & instruction manuals supplied with your product are present and in an unused condition
  • The equipment is in its original condition as sold

7. 14 day money back guarantee

7.1 As long as your equipment is returned to us and conforms to the conditions as detailed in 6.1 it is covered by our 14 Day Money Back Guarantee scheme.

7.2 A full refund of the original purchase price (Excluding Carriage) will be made within 30 days of the return of the goods if returned strictly within 14 days of the original purchase date.

7.3 A restocking fee may be applied should the goods be deemed unsuitable under the conditions outlined above. Returns delivery charges are met by the customer unless the goods are found to be faulty.

7.4 To Return an Item Please contact our support department stating your sales invoice or internet order number and we will give you guidelines on how to return the item to us. Our returned department can be contacted on 01782 567099 or use the Contact Us form located on the home page.

7.5 All goods must be returned to us via an insured recorded-delivery service.(Courier or Postal Service) Any goods that are lost or damaged in transit will be held as your responsibility so please ensure that the insured value is at least as much as the invoice value of the product being returned.

7.6 Please make sure you package the item substantially to prevent any damage during transit.

7.7 This returns policy does not affect your statutory rights.

8. Business customers

8.1 By ordering any Product via our site you are warranting to us that you are acting as a business customer and are purchasing the product for use in your own business, trade or profession (and therefore you are not purchasing as a consumer). If you are a consumer, you should contact us as alternative or additional terms and conditions will apply to any purchase of our products as a consumer.

8.2 By placing an order you confirm that you have authority to bind any business on whose behalf you use our site to purchase products or services.

8.3 The contract constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

8.4 You acknowledge that in entering into this contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these terms or any document expressly referred to in them.

8.5 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

9. How the contract is formed between you and us

9.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process. If you wish to amend an order after it has been submitted please contact the test4less support team on 01782 567099

9.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted or that a contract exists between us.  Our acceptance of your order will take place as described in clause 9.4

9.3 If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

9.4 A Contract will only exist between us when we send you an Invoice.

10. Our right to vary these terms

10.1 We may revise these Terms from time to time. Every time you order products or services from us, the Terms in force at that time will apply to the Contract between you and us.

10.2 Whenever we revise these terms in accordance with this clause 6, we will give you notice of this by stating a new version number for these terms and the relevant date such new version becomes effective at the top of this page.

11. Delivery

11.1 Your order will be fulfilled by the estimated delivery date set out in the Dispatch confirmation, unless there is an event outside our control (see clause 13 below). If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

11.2 Delivery will be completed when we deliver the products to the address you gave us.

11.3 If no one is available at your address to take delivery, we will leave you a note that we will attempt the delivery again the next working day. Should that delivery also fail the delivery will automatically be sent back to us. Should we have to make further arrangements with you for delivery we reserve the right to charge an additional fee.

11.4 The Products will be your responsibility and at your risk from the completion of delivery.

11.5 You will own the products once we have received payment in full, including all applicable delivery charges. Until we have been paid in full, we retain ownership of the products.

12. International delivery

12.1 We deliver to the countries outside of the UK.  However there are restrictions on some products for certain International delivery destinations, please contact us for further details.

12.2 If you order Products from our site for delivery outside of the UK, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount. 

12.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

12.4 You must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable or responsible if you break any such law.

13. Price of products, delivery charges and payment

13.1 The prices of products and services will be as quoted on our site and are subject to change at any time. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

13.2 The price of products or services excludes VAT (where applicable) and VAT will be added at the current rate chargeable in the UK at the date we invoice your order.

13.3 The price of a product does not include delivery charges. To check relevant delivery charges, please refer to our Delivery Information page. If your destination is not specified on the Delivery Charges page – please contact us via our Contact Us page for a confirmed delivery price.

13.4 Our site contains a large number of products and services. It is always possible that, despite our reasonable efforts, some of the products or services on our site may be incorrectly priced. If we discover an error in the price of any product or service you have ordered we will inform you of this error and we will give you the option of continuing to purchase the product or service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

13.5 We accept payment by various means. You can use Debit or Credit Cards or make payment by Bank transfer (BACS), by Cheque or using PayPal. Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order. Our website does not hold or receive your card details during the transaction process as we utilise a Secure Payment Gateway Company for all such transactions. Our chosen partners are SagePay and PayPal.

13.6 We offer credit accounts to Government bodies, Plc’s and large companies in the UK. Credit accounts are only granted subject to 30 days from date of invoice payment terms which must be strictly adhered too.

13.7 International shipments can only be paid for by Bank Transfer in advance. No other payment method is accepted.

14. Manufacturer Guarantees

14.1 Details of manufacturer warranty term or period can be found on the individual product pages. For details of the applicable conditions, please refer to the information provided with the product or contact the manufacturer directly for details.

15. Warranty process

15.1 All goods are supplied with the manufacturer’s repair/replacement warranty. Defective goods must be reported to test4less by calling 01782 567099 or by filling in the details on the Contact Us Page. Once approved for return, the goods should be returned to Test4less, Unit 3 Century Road, High Carr Business Park, Newcastle-under-Lyme, Staffordshire, ST5 7UG, United Kingdom.

15.2 No repair/replacement will be provided until we have received the defective goods and the goods have been inspected by our quality team. The standard conditions of warranty for the appropriate manufacturer will apply. 

15.3 The warranty in clause 11 does not apply to any defect in the Products arising from:

(a)    fair wear and tear;
(b)    wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c)    if you fail to operate or use the Products in accordance with the user instructions;
(d)    any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e)    any specification provided by you.

15.4 We do not give a warranty as to the purposes to which you may wish to put the products even if you have notified us of that purpose. It is your responsibility to ensure the suitability and safety of the products for your intended purposes.

16. Our liability, limitations and exclusions

16.1 Nothing in these Terms limit or exclude our liability for:

(a)    death or personal injury caused by our negligence;
(b)    fraud or fraudulent misrepresentation;
(c)    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d)    defective products under the Consumer Protection Act 1987

16.2 Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(a)    any loss of profits, sales, business, or revenue (whether direct or indirect);
(b)    loss or corruption of data, information or software;
(c)    loss of business opportunity;
(d)    loss of anticipated savings;
(e)    loss of goodwill; or
(f)    any indirect or consequential loss.

16.3 Subject to clause 12.1 and clause 12.2, our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the products.

16.4 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes.

17. Events outside our control

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2. 

17.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, volcanic activity, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

17.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a)    we will contact you as soon as reasonably possible to notify you; and
(b)    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

18. Communications between us

18.1 When we refer, in these Terms, to "in writing", this will include e-mail.

18.2 If we have to contact you or give you notice in writing, we will do so by e-mail or by post to the address you provided to us in your order.

19. Other important terms

19.1 We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms.

19.2 You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

19.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

19.5 These Terms and any Contract and any dispute or claim arising out of or in connection with same or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.



download a copy of our Terms and Conditions of Sale


Back to top